Shipping & Returns
Refund & Exchange Policy
At Ami Cherie, each piece is produced in small quantities and many items are handmade using natural materials. Because of this, we are unable to offer open-ended or mass-retailer style returns.
Damaged Items
If your order arrives damaged, please email us within 48 hours of delivery at [your email] with your order number, clear photos of the damaged item, photos of the packaging, and a full unboxing video showing the condition of the package as it was opened.
An unboxing video is required for all damage claims. Without this documentation, we may not be able to issue a refund or replacement.
If your claim is approved, we will offer either a replacement, store credit, or a refund depending on the nature of the issue and item availability.
Exchanges
We accept exchange requests within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition they were received.
For approved exchanges, customers are responsible for return shipping costs unless the item arrived damaged or we made an error with the order.
Once the returned item has been received and inspected, we will process the exchange if approved.
Non-Returnable Items
We do not accept returns or exchanges on sale items, custom or made-to-order pieces, items showing signs of use, items damaged after delivery, or products with natural variation in tone, veining, texture, or finish that are inherent to handmade or natural materials.
Please note that slight variations in color, texture, shape, and finish are part of the character of our pieces and are not considered faults.
Return Authorization
All returns and exchanges must be approved by us before being sent back. Items returned without prior authorization will not be accepted.
To request a refund or exchange, please contact us at [your email].
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Refund & Exchange Policy
At Ami Cherie, each piece is produced in small quantities and many items are handmade using natural materials. As a small independent brand, we handle all refund and exchange requests carefully and on a case-by-case basis.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at [your email] with your order number, photos of the item, photos of the packaging, and a full unboxing video.
An unboxing video is required for all damage claims. Without this, we may not be able to approve a refund or replacement.
If approved, we will offer a replacement, store credit, or refund depending on the item and availability.
Exchanges
We accept exchange requests within 7 days of delivery. Items must be unused, in their original packaging, and returned in the same condition they were received.
Customers are responsible for return shipping costs for approved exchanges unless the item arrived damaged or the wrong item was received.
Please note
Due to the handmade nature of many of our pieces and the use of natural materials such as stone, slight variation in color, veining, texture, shape, and finish is to be expected and is not considered a fault.
Non-Returnable Items
Sale items, custom pieces, made-to-order pieces, used items, and items damaged after delivery are not eligible for return or exchange.
Returns
All returns and exchanges must be authorized by us before being sent back. Items returned without prior approval will not be accepted.
For all refund or exchange requests, please contact directly.
Shipping Policy
All Ami Cherie orders are packed and shipped with care. As many of our pieces are produced in small quantities and made using natural materials, please allow 3 to 7 business days for order processing unless otherwise noted.
Once your order has shipped, you will receive tracking information by email where available. Delivery times may vary depending on the carrier, destination, customs, and seasonal volume.
We offer domestic and international shipping where possible. International customers are responsible for any customs duties, import taxes, or local fees that may apply upon arrival.
Please ensure your shipping information is entered correctly at checkout, as we are unable to take responsibility for orders sent to incorrect addresses. Once a package has been handed to the carrier, Ami Cherie is not responsible for shipping delays, lost parcels, or customs-related issues, though we will always do our best to help where possible.
If your order arrives damaged, please contact us within 48 hours of delivery with your order number, clear photos, packaging photos, and a full unboxing video so we can review the issue.
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A few things you may want to add depending on how you’re operating:
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whether you offer free shipping over a certain amount
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whether pre-orders ship separately
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whether multiple items may arrive in separate packages
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whether Bali or international fulfillment may affect timing
A good extra line for your brand could be:
Please note that larger home objects and fragile stone pieces may require additional packing time to ensure safe delivery.
